Shipping

Top Deck offers door-to-door shipping nationwide via FastWay couriers and free pickup in-store.

Shipping starts from as little as R59 depending on weight and whether you select additional insurance.

Insurance

  • Full ownership and liability transfers to the buyer once the parcel is packed and collected by the courier company therefore shipping is done at the buyer's own risk.
  • FastWay Couriers provide limited liability coverage limited to R1,000 per parcel.
  • Top Deck will add an additional R1,000 cover if you select the + Extra Insurance shipping method. (For a total cover of R2,000)

Timing

  • Orders are packed once a day on Mondays through Fridays.
  • Please note that bank transfer orders (EFT) are only packed if the proof of payment is sent to info@topdecksa.co.za or once the payment has been cleared in the Top Deck bank statement.
  • The bank statement is checked every morning at 8.30am. Orders for which we do not have proof of payment via e-mail or the bank statement by 8.30am will not be included in that particular day's packing.
  • FastWay Couriers usually collect new shipments from Top Deck every weekday afternoon.
  • FastWay Couriers will then typically ship the parcel from their main Johannesburg depot the next business day.
  • FastWay Couriers will typically take three business days to deliver the parcel from their depot to your door, although deliveries to Johannesburg are often completed much faster.

In-store Collections

  • Once an order has been packed, you will receive a notification that the order is ready for collection.
  • Collections can be done in person Mondays to Fridays from 9.00am to 5.00pm and Saturdays & Sundays from 9.00am to 2.00pm.
  • The Top Deck store is located in The Lancaster Center at 369 Jan Smuts Ave, Craighall, Randburg.